Terms of Service | Saxon Marketing Group

Overview

This website is operated by Saxon Marketing Group (“we”, “us”, “our”). Throughout the site, these Terms of Service govern your use of our website (saxonmarketingco.com) and all digital marketing, custom web design, monthly site maintenance, and consulting services provided by Saxon Marketing Group. By accessing our site or purchasing services from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. Digital Services & Payments

We provide custom website design, flat rate web builds, recurring website maintenance monitoring, and digital strategy consulting. All service fees and recurring subscription charges are processed securely via Stripe. You agree to provide current, complete, and accurate purchase and account information for all transactions made with our agency.

2. Strategy Sessions & Client Communication

Successful project delivery requires timely communication. If you schedule to book a free strategy session, project briefing, or consultation and fail to attend without providing at least 24 hours of advance notice, your appointment will be forfeited. Saxon Marketing Group reserves the right to charge a rescheduling fee for missed meetings. Repeated failure to attend scheduled sessions or provide necessary project details may result in project suspension without a refund.

3. Subscriptions, Cancellations, & Refunds

Recurring services are billed automatically on a 30 day billing cycle. You may cancel your monthly subscription at any time prior to your next billing date by contacting us directly. Because our services consist of custom digital labor, technical setup, and ongoing server monitoring, all payments for completed service periods, upfront build deposits, and one off projects are strictly nonrefundable once work has begun.

4. Revisions & Subjective Approvals

All custom web design and digital marketing projects include a predefined number of revision rounds as outlined in your initial project proposal or invoice. Once these revision rounds are exhausted, additional changes will be billed at our standard hourly rate. Design is subjective, and while we strive to meet your vision, we do not offer refunds based on subjective dissatisfaction once project labor has commenced or final deliverables have been presented. Upon final sign off, any further modifications are considered new work.

5. Scope of Work

Project fees are based strictly on the deliverables outlined in your initial proposal or invoice. Any request to add new website features, extra pages, complex functionality, or marketing channels not explicitly listed in the original agreement will be treated as an out of scope request. These additions require a separate project quote and written approval before work begins.

6. Project Abandonment

We rely on prompt client feedback to keep web builds and campaigns on schedule. If we are waiting on required assets, text copy, account access, or approval from you for more than 30 consecutive days, the project will be classified as dormant and placed on hold. If a project remains dormant for 60 days, it will be considered legally abandoned. At that time, all paid fees are completely nonrefundable, and any future request to resume the project will require a new contract and a project reactivation fee.

7. Client Responsibilities

Clients are responsible for providing necessary text copy, brand assets, and high resolution images for their projects. You represent and warrant that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Saxon Marketing Group are owned by you, or that you have explicit permission from the rightful owner to use them. You agree to protect, indemnify, and hold us harmless from any claims or lawsuits arising from the use of such elements provided by you.

8. Intellectual Property & AI Usage

Upon full payment of all outstanding balances, you receive full ownership of the final custom front end design assets, graphics, and text created specifically for your project. Saxon Marketing Group retains sole ownership over underlying agency frameworks, preexisting code structures, and proprietary templates. During the course of delivering services, we may utilize specialized artificial intelligence tools to assist in generating code, copywriting, graphic design, and video editing. While you receive full usage rights to the final deliverables, we make no guarantees that AI generated elements can be federally trademarked or copyrighted by your business. You accept these assets 'as is' regarding intellectual property protections. We reserve the right to feature completed client websites and project screenshots within our digital portfolio and promotional channels unless a separate non disclosure agreement is executed.

9. Third Party Links, Tools, & Licenses

We may provide access to software, domain hosting, or analytics tools over which we neither monitor nor have direct control. You acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties or endorsements of any kind. Unless explicitly stated in your active monthly maintenance plan, Saxon Marketing Group is not responsible for the ongoing licensing fees, subscription costs, or renewal charges of software, domain names, premium plugins, or stock media utilized on your website. Upon project handover, the client assumes full financial responsibility for maintaining these accounts to ensure continued site functionality.

10. Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any service order placed with us. In the event that we make a change to or cancel an order, we may attempt to notify you using the email address or phone number provided at the time the order was placed. You agree to promptly update your email address and billing details so that we can complete your transactions and contact you as needed.

11. User Comments & Testimonials

If you send us creative suggestions, client feedback, or reviews, you agree that we may, at any time without restriction, edit, publish, and distribute those comments across our marketing channels. We are under no obligation to maintain comments in confidence or pay compensation for feedback provided.

12. Disclaimer of Warranties; Limitation of Liability

Our services are provided on an "as is" and "as available" basis. While Saxon Marketing Group adheres to search engine optimization, web accessibility, and performance best practices, we do not guarantee specific search engine rankings, lead volumes, or revenue figures. Digital marketing and web traffic are influenced by external algorithms and market forces beyond our control. Therefore, any past performance or portfolio examples do not guarantee future performance for your specific business. In no case shall Saxon Marketing Group, our officers, contractors, or service providers be liable for indirect, incidental, or consequential damages arising from site downtime, hosting disruptions, or platform changes.

13. Indemnification

You agree to indemnify, defend, and hold harmless Saxon Marketing Group from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or third party rights.

14. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Tennessee, USA.

15. Contact Information

Questions regarding these Terms of Service should be directed to Saxon Marketing Group through our website or by email at saxonmarketingteam@gmail.com.

saxonmarketingteam@gmail.com

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